Tuesday, November 10, 9:00am - 9:20am (GMT)
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24h
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Here’s to the agents. In this episode, we're putting the magnifying glass on the customer support heroes. Learn how to improve your agent satisfaction and retention, no matter where your company is on their journey. Get lessons from a scale-up case, so your own agents can get up to speed fast. We show you how smart internal collaboration can improve your products, and the good side of automation, which frees up agents to get on with what they do best.
https://www.zendesk.co.uk/campaign/morning-show/
Zendesk